4FreeTelecom Store Policy

This online system is 100% secure. All sensitive consumer data collected on this site is used only for the purpose of completing the transaction. Transaction information is transmitted to our payment partner WorldPay using 128 bit SSL encryption.

When prompted to enter your Credit/Debit card details on our secure site you will be prompted to enter your CVV or 'Card Verification Number'. The CVV is the 3 digit number on the back of your card. This is to ensure that you are the card holder. We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we process your order.

4FreeTelecom / 4theNET Internet Ltd will not add any additional fees to your purchase if you pay via any of the card type supported.

On completion of the transaction you will receive a confirmation email from our service within a few minutes of placing the your order.

Return / Refund Policy

We will exchange hardware items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product.

Orders for telecomunications services cannot be refunded once the connection has been activated.

All hardware products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery is included in the price of any hardware purchased from us. Please allow 3 to 5 working days for delivery.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, it will be dealt with promptly (we will reply within 5 working days).

REMEMBER THE FAX

Don' t forget that one of the advantages of a 0870 number is for ease of redirection if you move your business. Therefore, don't forget to order a number for your fax line at the same time. If ordering two consecutive gold numbers we may be able to offer you a discount.

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