0870 National Rate

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How Can I Use A Premium Rate Service

•  Run your own help or support lines where customers call you directly and pay you for your time with our Talk Direct Premium Rate Service
• Iinformation lines that go straight to voicemail.  Record your own information for callers to listen to.  Customers will pay for information, e.g., Brochure request lines, financial, events, tickets, etc.  You can also choose if callers leave a message or if the call just terminates (see below for further details)

How do I set up my Premium Rate Line?
It is easy. You choose the service that you want and we allocate you your own Premium Rate Number on the tariff and service of your choice. You simply apply for the service by filling out the online form, and choosing the service and the tariff you want to charge, and print off the Terms & Conditions form, sign it and post it to us.  For further details on ordering, and how you receive your order, your monthly statement, and your revenue, please see 'How it works' in the left sidebar.

What is your Talk Direct Premium Rate Service?
Callers are charged a premium rate to call you, and you are given your own dedicated number on either a £1 per minute or 60p per minute tariff.  We then target this number to your normal landline number and callers hear a statutory warning message before being connected.  You then answer the call as normal and receive the revenue as designated in the table below.  They are a few simple rules to observe when operating a Live Premium Service and these are detailed in the "Is there anything else I should know?" section below.

What is this statutory warning message?
Callers will hear an automated voice before being connected such as:  "Thank you for calling (your business name).  Calls to this number are charged at £1 per minute.  For security purposes all calls are recorded."  4Free will then contact you with regard to the exact wording  of the message after you have taken the service.  We will then customise it specifically to you and your industry as part of our service

I want to record my own information for my customers to listen to, but what is the difference  between a Voicemail number and an Information line?
With a Voicemail one the caller can leave a message.  With a Information line the the call just terminates after the message has been listened to.

How do I set it up my service and listen to my messages?
You are given your own dedicated 0870 number to call to set up your greeting message.

How much does it cost?
It is FREE of charge to set up Premium Rate lines that go straight to voicemail or information lines. For our Talk Direct PRS Service there is a one-off set-up fee of £99 + VAT

What is the revenue share?
You will receive a set amount per minute for every call that is made to your number. The amount depends on which tariff you are operating.   Currently the revenue you will earn is detailed below:

What tariffs are available?
The tariffs available are 25p, 50p, 60p, 75p, and £1.00 per minute. Some tariffs are more suitable to certain services than others. You can earn a substantial income from operating premium rate services on all tariffs.

How can I promote my numbers?
No matter how good the idea for a Premium Rate line, it will not make you much money if nobody knows it is there. The important thing is that you promote your Premium Rate Line to your customer base in every way you can. If operating a technical support or information line you can let customers know the number, by putting it on all of your stationary, your website or simply by telling them.

Is there anything else I should know?
For all Premium Rate Services  you will be required to abide by the ICSTIS code when promoting your service as explained below.  We will also require you to sign our Signature form to state that you understand and agree to abide by the code.  If, the code is breached and ICSTIS impose any fines, then the costs will be passed on to you.

Applicants must fully familiarize themselves and agree to conform to the ICSTIS Codes of Practise for Premium Rate Services when taking such a service.  Applicants must pay full attention that they do not break this code when promoting their own service and give due consideration to proper promotion with regard to stating the cost of the call, address or Post Box No. etc. when advertising such a service.

As stated previously If you require the use of our Post Box No. rather than use your own address or one provided by the Royal Mail it is only £25.00 + VAT per year.  It will have your own code, but is not a mailing address, but one that you will be able to provide on all your advertising so that you conform to the ICSTIS code.

If you operate our Talk Direct Premium Rate Service you should also observe the following:

• No single call should last for longer than 20 minutes

• A dedicated phone line should be used for the service so that when the phone rings the person answering the call knows before hand it is a premium rate call  If you only have one line then use BT call sign to signify a different ring tone

• A customer can only be put on hold for a maximum of 15 seconds

• Any answering message used when not answering calls i.e. out of office hours, shall not be longer than 15 seconds

• All calls are recorded as part of this service to conform to ICSTIS

The ICSTIS code applies to all forms of promotion and advertising, be it on the Internet, flyers, leaflets, or in newspapers,  magazines or emails.  Full details of the ICSTIS Codes of Practice can be found at:  www.icstis.org.uk

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