0870 National Rate

Business Packs

HOW IT ALL WORKS

Please find below some information that will help you in understanding the complete process from ordering to getting paid.

New Account and Placing an Order
Before you place your first order you need to create a new account. 
Go to the desired product page and click on the 'Order Now' link in the sidebar menu. You will be taken to the order page so firstly click on the "click here to create a New Account" button, then enter all your details.  Your Account Number will then be generated and you will be sent an email.  Next, and in the future, you only need to enter both your Account Number and your Password, on the product page of the service you are ordering, and enter the relevant details associated with it.

After your order has been placed you will receive a confirmation email.  After your order has been processed you will receive another email stating that your number is queued for connection.  This email will also detail your new number.  You will then receive a further email when your number has been connected.  Once you have received this confirmation please test your number, and then please ensure you publish it on all your letters, business cards, Internet site etc. to ensure you generate the maximum income.

If you have requested voicemail with your 0870/1 number or if you have ordered a Premium Rate Number you will also receive another email detailing the 0870 number that you need to call to set up your greeting and to listen to your messages, it will also contain instructions on how to use and set up the voicemail including your four digit pin number which you can change. 

How we pay you
Payments are made monthly. We do not send out cheques under £25 but any monies owed are automatically rolled over until the next month etc. As per the Terms and Conditions payment is made approximately 50 days from the end of that month to allow us to receive stats, payment, and a period for claw back. Each month around the 17th, you will be sent a statement by email detailing your  numbers and how many minutes they have generated

Statements and Invoices
On the Statement you will also see the amount that we ask you to invoice us for. Please send us an invoice for that amount and enclose a copy of your statement. This can be by email if you wish, but please forward the Invoice to us within 7 days of receipt, as all accounts are processed in the monthly cheque run at the end of this period..  We will then send you a cheque for that amount. Obviously, if you are VAT registered we will pay you VAT in additional to that amount. The invoice can be sent to us by traditional mail to: The Old Bakery, 61 High Street, Rottingdean, BN2 7HE, East Sussex, or you may email to billing@4freetele.com

If you want to change the number on which your  0870/1 calls terminate?  
It is easy to do so. Just send an email to us at connections@4freetele.com and we will do it for you. It may take up to 24 hours for a change to take place so please give us advanced notice of when you want to make a change.  

Any Further Help

If you have any questions please email us at sales@4freetele.com or call us on

0870 740 1619 between 10:00 – 17:00 Monday to Friday

We look forward to doing business with you.

WE ARE HERE TO HELP

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